Junior Customer Success Manager

מה צריך:

Bachelor’s degree in a STEM field (Science, Technology, Engineering, or Mathematics) or equivalent education/experience.
Fluent English, excellent customer-facing and communication skills (verbal and written)
Experience with Zendesk – advantage
Experience with Kibana – advantage
Creating/using API or scripts – advantage
Have experience using helpdesk software
Have experience in IoT or telecommunications industries
Have experience in creating user guides or tutorial videos
Ability to manage time efficiently and work with minimal supervision
Basic skills with picture/video editing software
Good Microsoft excel skills
Ability to work efficiently and meet deadlines
Good communication and problem-solving skills